our Policy


Siamese Thai massage Therapy Napier customer please always keep in mind that in many types of diseases and chronic illnesses, massage therapy cannot help and it might be one of the factors spreading the disease if you are not aware of.  Make sure all the information about your medical history has been provided to our therapist before using our services. We absolutely do not provide massage service to clients who have the following symptoms and diseases:-

  • High fever, high temperature (at least 38°C)

  • Cough 

  • shortness of breath 

  • Acute Inflammations

  • Recent Injuries particularly bone fractures, muscle and skeletal injuries

  • Recent Operations

  • Open Skin Wounds

  • Phlebitis, Varicose Veins and Thrombosis (with special care)

  • Infections and Auto Immune Dysfunctions Syndrome such as Hepatitis, Herpes virus, Chicken Pox, and AIDS

  • Any type of Skin Diseases such as Impetigo, Fungi, Scabies, Lice etc

  • Alcohol Consumption

  • High or Low Blood Pressure

  • Heart Diseases and Disorders (Pacemaker, Open Heart Surgery, Strokes)

  • All forms of Cancer

  • Either Early or Late Stages of Pregnancy (need to be notified)

  • Menstruating women and people who are bleeding

After receiving a massage, drinking water is required to eliminate toxin.  Since we take your health very seriously, we urge you to be extremely careful and honest when providing any information.

Please contact Siamese Thai massage therapy Napier if you have any other health conditions to make sure our services is right for you.


Health and hygiene practices

Health and hygiene is taken seriously and evaluated regularly at Siamese Thai  Massage Therapy.

The massage service room is a clean and sanitary environment where your health and the health of your therapist is a primary concern.

Each client receives fresh, clean fluffy towels. All towels are thoroughly washed by  high quality commercial laundry (Central Linen Service)before they are ready for the next client.  The floors, surfaces and door handles are washed daily, Massage oils are single use for each customer  creams are applied using a disposable spatula.

What can i do if i am not satisfied with my massage treatment?

Please let your therapist know within first 15 minutes of your appointment if you are unhappy with your treatment. We can change the type of treatment or therapist to suit you, or we can stop treatment with no charge to you.

Please note: Our services and prices are displayed on our website and our brochure. Prices may be changed at any time without further notice. Please ask our duty manager to confirm the cost of your treatment. We do not refund the cost(all or past)if you have completed a full period of treatment as booked. unless no charge in the first 15 minutes as per the above policy.



Consumption of alcohol is strongly prohibited on the premises and should not be less than 2 hours prior to your appointment. We reserve the right to refuse to provide service if you are intoxicated or affected by drugs.

Cancelling Appointment

If something happens unexpectedly and causes delay or affects your scheduled appointment, please let us know as soon as possible. We can rearrange the appointment to suit your situation.

No-shows and last minute cancellations are difficult for our business and it may mean other clients miss out.  You can cancel or reschedule anytime via phone, facebook messenger, or email with a minimum of 24 hours notice with full refund (3% Charges).  Less than 24 hours notice may incur a 50% cancellation fee.

• If you do not call to cancel your appointment, do not show up, or show up on time for your appointment, you will be charged full price for the scheduled service.

Appointments made using a gift voucher or a booking voucher will be considered redeemed if you are a “no call / no show” to your appointment.

•If it’s your first visit, please ensure you come to your appointment 5-10 minutes early. This will give you time to fill out your health history form without running into your massage session.

Late Arrival

If you are late for the appointment, we still have to end the treatment as scheduled so that the next client is not delayed either your appointment will be automatically cancel if you are late for 15 mins late please give us a call in case you can not visit us on time.

Gift Vouchers

Gift vouchers have no expiry date, but cannot be combined with other offers and are not redeemable for cash.

Mobile Phone

For a relaxed and peacefulness environment during treatments for yourself and other customers, please ensure that your mobile phone is switched to silence mode during your stay. It is absolutely not a problem if you need to make a call or answer the phone, but please speak in a soft tone.


We accept cash , EFTPOS, online payment and Internet transfer payment. 

Sexual Harassment

We ONLY provide range of Traditional Thai massage treatment. It does not involve or relate to any sexual activities. We are strongly against sexual harassment/assault and it is strictly prohibited on our premises. We reserve the right to ask you to leave or to have you removed if you are in breach to our staff with full payment expected.


Purpose of information collection.

You may choose to provide us with information such as your name and e-mail address. When you give us personal information we will let you know how we will use it. We will also take appropriate steps to protect the information you share with us.